IT Technician
Reports to: Chief Tech Officer
FLSA Status: Non-Exempt
Department: IT Support
Location: 5210 S Priest Dr Guadalupe, AZ (Tempe, AZ) (with travel to retail store locations)
Pay Range: $50,000 – $60,000 annually
Position Summary:
The IT Specialist at Mint Cannabis provides front-line support for all corporate and retail locations. This role troubleshoots, resolves, and documents day-to-day technology issues including hardware, software, and network systems. The ideal candidate brings a passion for IT, a customer-first mindset, and a desire to grow within a rapidly evolving environment.
Responsibilities:
- Serve as the first point of contact for all IT support requests, both remotely and onsite.
- Respond to, manage, and resolve IT tickets across hardware, software, and networking systems.
- Set up, troubleshoot, and maintain POS systems, receipt printers, label printers, computers, and mobile devices.
- Support users with Google Workspace applications and account management.
- Support users on Windows and Mac operating systems.
- Provide basic troubleshooting of network connectivity and infrastructure.
- Utilize and update ticketing systems (such as LGPI, Zendesk, ServiceNow, Freshdesk, or similar).
- Communicate clearly and professionally with all levels of the organization, including executives, store associates, and corporate staff.
Assist with IT equipment inventory and asset tracking. - Travel to local retail sites to perform hands-on support when necessary, driving a company vehicle.
- Remain flexible for urgent requests outside normal business hours, including occasional weekends or overnight needs.
- Contribute to process improvement initiatives for IT support workflows.
Supervisory Responsibilities:
- None.
Qualifications:
- 1–3 years of experience in IT support, helpdesk, or similar technical support roles.
Strong troubleshooting skills across hardware, software, and networking. - Experience supporting both Windows and Mac operating systems.
- Familiarity with Google Workspace administration and support.
- Working knowledge of POS systems, printers, and basic networking principles.
- Previous experience using IT ticketing systems (LGPI preferred, but others acceptable).
- Exceptional customer service skills and the ability to support a wide range of users.
- High degree of initiative, flexibility, and accountability.
- Ability to work independently with minimal supervision.
- Must be at least 25 years of age.
- Must have a valid driver’s license and clean driving record.
- Must be able to obtain and maintain a Facility Agent Card (or equivalent license) in all applicable states.
Education and Certifications:
- High school diploma or equivalent required.
- A+, Network+, Google IT Support Certificate or similar IT certifications are preferred but not required.
Physical Requirements:
- Ability to stand, sit, and walk for extended periods.
- Ability to drive for work-related travel.
- Ability to crawl into tight spaces and work in confined areas.
- Ability to climb ladders and work at various heights.
- Must be able to lift and move up to 50 pounds.
- Manual dexterity and ability to perform repetitive tasks.
Work Environment:
- Office and retail environments.
- Exposure to retail noise levels and occasional odor from cannabis products.
- Use of PPE as required.
Travel Requirements:
- Regular local travel to retail locations using a company vehicle.
Equal Opportunity Employer Statement:
Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.