Store Manager

Job Title: Store Manager                                          Department: Retail

Reports to: Area Manager                                         Effective Date:
 

Mint Cannabis originated in Arizona in 2016, and since then, has quickly expanded into several different markets. We currently have 32 retail locations and 5 cultivation/production facilities in Arizona, Florida, Missouri, Illinois, Massachusetts, Nevada, and Michigan. The company continues to expand our footprint and is seeking passionate individuals who are interested in growing with an organization through those expansions. We believe in taking care of our team, so they can take care of our consumers and patients.

Job Summary:

Mint Cannabis is seeking an experienced and dynamic General Manager to lead the operations of our Arizona dispensary locations. In this role, you will oversee all aspects of store management, including driving sales performance, ensuring compliance with state regulations, fostering a positive customer experience, and managing a high-performing team. The General Manager is responsible for creating a collaborative work environment, executing business strategies, and maintaining operational excellence. This is a leadership role for a hands-on, strategic thinker who is passionate about the cannabis industry and employee development. 

Supervisory Responsibilities:

• Leadership & Team Development:

Lead, inspire, and mentor a team of 25-50 employees, including assistant managers and front-line staff. Foster a positive and productive work environment, promoting teamwork and Mint Cannabis values.

• Operations Management:

Oversee the daily operations of the dispensary, ensuring consistency in customer service, product availability, and operational efficiency. Monitor store performance and address any concerns proactively.

• Staff Scheduling & Performance:

Develop and manage staff schedules to ensure optimal coverage. Conduct performance reviews, provide feedback, and implement training programs to promote continuous employee growth.

• Customer Experience & Service:

Ensure a top-tier customer experience by maintaining high service standards, addressing customer inquiries, and resolving any issues or complaints promptly and professionally.

• Compliance & Security:

Ensure full compliance with all state and local cannabis laws and regulations. Manage security protocols, including store closing procedures, alarm systems, and cash handling processes.

• Sales & Financial Oversight:

Drive store performance by analyzing sales trends, developing sales strategies, and managing daily financial reports. Ensure budget adherence and manage expenses efficiently to meet financial goals.

• Inventory & Vendor Management:

Coordinate with inventory teams to ensure proper stock levels, product rotation, and overall inventory accuracy. Build and maintain relationships with vendors to ensure timely product delivery and variety.

• Collaboration & Marketing:

Work closely with the marketing department to execute promotions, analyze store performance, and recommend opportunities for business growth. Actively participate in community outreach and brand representation.

• Problem-Solving & Decision-Making:

Address challenges in real-time, making decisions that positively impact store operations and customer satisfaction. Provide hands-on support to staff as needed and lead the team through difficult situations.

Duties/Responsibilities:

• Lead, train, and coach staff to meet performance goals and deliver excellent customer service.
• Conduct team meetings to communicate goals, updates, and new policies.
• Implement and oversee compliance efforts to adhere to all cannabis regulations.
• Ensure the smooth operation of all aspects of the dispensary, from customer service to back-end inventory management.
• Drive business results by increasing sales, managing costs, and enhancing the overall customer experience.

Required Skills/Abilities:

• Cannabis Industry Knowledge
• Retail Operations
• Compliance
• People Management
• Marketing and Sales
• Leadership and Team Management
• Customer Service Excellence
• Organizational Skills
• Problem-Solving and Adaptability
• Technical Skills
• Sales and Business Acumen
• Facility Agent (FA) Card
• Empathy

Education and Experience:

• High school diploma or equivalent required
•  Bachelor’s degree in Business Management or related field preferred.
• 3+ years of retail management experience, preferably in a high-volume environment.
• 1+ year of experience in the cannabis industry is highly preferred.
• Experience with cash handling, inventory management, and compliance requirements in a regulated industry.

Physical Requirements:

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently requires physical exertion to manually move, lift, carry. pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.

Benefits:

• Medical (United Health Care)
• Dental (United Health Care)
• Vision (United Health Care)
• Paid time off
• Employee Discounts
• Sample Program 
• Flexible schedules 

Salary: $62,400 - DOE

Mint Cannabis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.