PATIENT SERVICE REPRESENTATIVE

POSITION DESCRIPTION: Patient Service Representative provides patients with education and information about medical cannabis and its uses while providing amazing customer service. At times a patient service representative will be asked to cross train and assist in other departments such as, administration and packaging. We want to maintain a fun, welcoming, and professional environment for patients and coworkers.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Check-in, verify the status and report patient allotment.

• Provides patients with education and information about medical cannabis and its uses.

• Assists patients with product selection in an efficient and timely manner.

• Processes patient orders and payments utilizing POS software.

• Operate, maintain and close cash till and deposit end of daily earnings.

• Assists management staff with daily operational needs. (This includes assisting in other departments when needed)

• Maintain a clean and professional environment for patients.

QUALIFICATIONS

• High school diploma or equivalent.

• Experience and education may be substituted for one another.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of the uses of medicinal cannabis and different methods of medicating.

• Knowledge of cannabis brands and products available on the Arizona market.

• General knowledge of cannabis product regulations including dispensing procedures and patient transaction limits.

• Demonstrate the ability to operate Point of Sale and other computer systems while assisting patients.

• Excellent communication, customer service, and sales skills.

• Basic knowledge of Microsoft Office.

• Ability to work in a faced paced environment.

HOW TO APPLY: Please send a cover letter and resume. In the cover letter, please include your name, address, phone number, and email, and state which position you are applying for.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location