Retail Lead
Retail Lead
Reports To: Store Manager
FLSA: Exempt
Department: Retail Operations
Location: MO
Pay Range: $41,600.00 annual salary
Position Summary
The Retail Lead plays a key role in supporting the day-to-day operations of Mint Cannabis’ dispensary. This position serves as the go-to resource for team members on the floor — ensuring compliance, maintaining flow, driving customer satisfaction, and assisting with leadership responsibilities. If you’re a natural leader with a passion for cannabis, people, and positive vibes, this role was made for you. 🌱
Responsibilities
- Support daily dispensary operations, including opening and closing procedures.
- Lead by example on the sales floor — greeting guests, answering questions, and verifying allotments.
- Train, coach, and inspire Budtenders to deliver top-tier service and product knowledge.
- Ensure accurate inventory management, compliance documentation, and display presentation.
- Handle customer escalations with professionalism, empathy, and composure.
- Operate the POS system, assist with cash handling, and maintain financial accuracy.
- Communicate effectively with management to ensure smooth operations and goal alignment.
- Uphold all company policies, procedures, and state cannabis regulations.
Qualifications
- 1+ year of experience in cannabis, retail, or customer service.
- 1+ year of leadership experience preferred.
- Strong communication, training, and conflict-resolution skills.
- Working knowledge of cannabis products, brands, and compliance guidelines.
- Dependable, punctual, and adaptable to changing priorities.
- Must be at least 21 years of age.
- Must be eligible to obtain and maintain a Facility Agent Card per Missouri state law.
- Ability to lift up to 50 lbs and stand for extended periods.
- Reliable transportation and valid government-issued ID.
- Ability to pass a background check and fingerprint clearance.
Physical Requirements
- Standing, walking, and interacting with guests for extended periods.
- Lifting, carrying, and moving product up to 50 lbs.
- Manual dexterity and visual acuity for product handling and transactions.
Work Environment
- Fast-paced, customer-facing retail environment.
- Frequent interaction with guests and team members in a regulated setting.
- PPE and safety protocols as required by state and company standards.
Why You’ll Love Mint Cannabis
- A work culture that’s welcoming, passionate, and built on good vibes.
- Opportunities for growth as we expand into new markets.
- Discounts on products and merch.
- Health, dental, and vision benefits (for eligible roles).
- Paid time off to relax, recharge, and take care of you.
- A chance to be part of something amaZing 🌱
About Mint Cannabis
At Mint Cannabis, we’re passionate about creating a premium cannabis experience — for everyone! Headquartered in Arizona, we’re a national, multi-state operator proudly serving both medical patients and recreational customers. From state-of-the-art production facilities to dispensaries that redefine the retail experience, Mint is raising the bar in every market we enter.
Our flagship Arizona location — one of the largest dispensaries in the country — features a 24/7 storefront, the nation’s first cannabis kitchen, and a convenient drive-thru. Named “Most Innovative Medical Cannabis Dispensary” by the International Commercial Cannabis Awards, Mint continues to expand across Arizona, Michigan, Missouri, and beyond. Our team — from budtenders to leadership — is driven by passion, education, and a commitment to helping every guest feel welcome, informed, and supported.
At Mint Cannabis, we’re not just changing the cannabis industry — we’re growing a community.
Equal Opportunity Employer Statement
Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.