IT Field Support Specialist

Job Title:      IT Field Support Specialist                   Department: IT 

Reports to:   CBO                                                           Effective Date: April 17, 2025
 

Mint Cannabis originated in Arizona in 2016, and since then, it has quickly expanded into several different markets. We currently have 32 retail locations and 5 cultivation/production facilities in Arizona, Florida, Missouri, Illinois, Massachusetts, Nevada, and Michigan. The company continues to expand its footprint and is seeking passionate individuals who are interested in growing with the organization through those expansions. We believe in taking care of our team, so they can take care of our consumers and patients. 

Job Summary:

A typical day at Mint Cannabis for our IT field support specialist would include starting your day at our Mesa location, and checking in on IT tickets that have been submitted from the Arizona Market. Organizing and prioritizing the IT troubleshooting objectives and creating a plan of action to resolve these issues. Some of the IT tickets you may experience is trouble connecting to printers, POS systems going down, Computer/Laptop issues, access resolution, installing and preventive maintenance to IT equipment throughout the valley. You will be issued a company vehicle to travel from store to store in the market as business needs require your on-site attention. 

Supervisory Responsibilities:

None

Duties/Responsibilities:

• On-site support: Responding to client queries, working after hours, and being on-site as required. 
• Troubleshooting and debugging: Conferencing with customers during initial deployment, troubleshooting, and debugging of new hardware and software. 
• Network maintenance: Ensuring that client networks operate consistently and efficiently. 
• Installation and configuration: Installing and configuring computer hardware, software, networks, and peripheral equipment. 
• Software and hardware support: You will be providing support for software and hardware issues, including level I & II end-user support. 
• Training and support: Training end-users on the proper use of equipment and software. 
• Documentation: Documenting and reporting progress of hardware replacement, software installations, and special projects. 
• Inventory management: Maintaining an adequate spare parts inventory of systems, subsystems, and parts. 
• Communication and collaboration: Communicating solutions to co-workers and collaborating with vendors and support service groups. 
• Staying current: Keeping current on new technologies and industry best practices

Required Skills/Abilities:

• Understanding computer systems, networks, operating systems (Windows, macOS, Linux), and various software applications is crucial. 
• The ability to diagnose and resolve technical issues quickly and efficiently is essential. 
• Being comfortable with a range of software and hardware tools and understanding their technical intricacies is important. 
• Understanding network infrastructure and troubleshooting network connectivity issues is often required
• Proficiency in Google Suite is often expected. 

Education and Experience:

• Previous IT Field Support experience preferred
• Education or certification preferred in the related field. 

Physical Requirements:

• Sitting and standing for prolonged periods
• Lifting up to 50 lbs

Benefits:

• Medical (United Health Care)
• Dental (United Health Care)
• Vision (United Health Care)
• Paid time off
• Employee Discounts
• Sample Program 
• Flexible schedules