Drive Through Support

Drive-Thru Support

Reports to: Retail Store Manager
FLSA Status: Non-Exempt
Department: Retail
Location: Guadalupe, AZ (Tempe)
Pay Range: $16.00/hr + Tips

Position Summary:

The Drive-Thru Support is responsible for delivering an outstanding customer experience while meeting operational demands of a quick-service drive-thru environment, prioritizing speed and accuracy. This role supports the day-to-day operations of the dispensary, from order fulfillment to compliance documentation, all while promoting a welcoming and professional environment.

Responsibilities:

• Responsible for fulfilling consumer drive-thru orders and online pick-ups
• Responsible for drive-thru go backs 
• May be required to go outside to collect names and get orders ready for drive thru during high traffic times 
• Must be able to greet and check in consumers, verify their status, and report allotments in the POS system.
• Responsible for providing cannabis education and guidance to consumers.
• Must assist customers in selecting products efficiently and compliantly.
• Must be able to process orders and handle payments using POS software with a high level of accuracy.
• Must be able to operate, maintain, and close the cash register, including reconciliation and deposit tasks.
• Must maintain a clean, organized, and professional environment for customers and coworkers.
• May be required to support other departments, including administration and packaging, as needed.
• Must assist with daily operational needs, including restocking and supporting compliance efforts.

Supervisory Responsibilities:

None.

Qualifications:

• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card in accordance with Arizona state regulations.
• 1+ year of experience in retail, customer service, or a related role preferred.
• Working knowledge of medical cannabis and its consumption methods.
• Familiarity with Arizona cannabis products and transaction limits.
• Understanding of state cannabis regulations and dispensary compliance protocols.
• Ability to operate POS systems and basic software programs.
• Strong communication and customer service skills.
• Dependable, punctual, and able to work under pressure in a fast-paced retail setting.
• Positive, team-oriented mindset.

Education and Certifications:

• High school diploma or equivalent required.
• No additional certifications required.

Physical Requirements:

• Must be able to stand for extended periods (up to 8 hours).
• Must be able to lift and move up to 25 pounds.
• Manual dexterity and visual acuity required for handling products and operating point-of-sale systems.

Work Environment:

• Work is performed in a cannabis retail dispensary environment.
• Exposure to strong odors, moderate noise, and customer interaction throughout the day.
• PPE may be required depending on task or department support.

Travel Requirements:

None.

Equal Opportunity Employer Statement:

Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.