Assistant Store Manager
Assistant Store Manager
Reports to: Store Manager
FLSA Status: Exempt
Department: Retail
Location: 1629 N 195th Ave Suite #101 Buckeye, AZ 85396
Pay Range: $54,600 Annual DOE
Position Summary:
The Assistant Store Manager plays a vital role in leading daily dispensary operations and shaping Mint Cannabis’s store culture. This individual is responsible for motivating, mentoring, and managing a team of 25–50 employees while ensuring compliance, customer satisfaction, and high operational standards. The role requires strong leadership, a passion for cannabis education, and a commitment to creating a welcoming and compliant environment.
Responsibilities:
- Must be able to provide daily leadership and operational direction for 25–50 store employees.
- Responsible for training, mentoring, and inspiring staff while fostering a positive team culture.
- Must oversee all dispensary operations including product orders, inventory, customer service, and cash handling.
- Responsible for executing and enforcing all Arizona cannabis laws and compliance protocols.
- Must coordinate daily sales reporting, financial performance, and KPI tracking.
- Required to handle escalated customer issues and uphold customer service excellence.
- Partner with HR to support recruiting, hiring, onboarding, and disciplinary actions.
- Responsible for creating team schedules, time-off approvals, and shift coverage.
- Oversee vendor relationships, store maintenance needs, and third-party coordination.
- Partner with the Marketing team to analyze store metrics and implement engagement initiatives.
- Support physical store security, including opening/closing procedures and safe/code management.
- Lead daily and monthly team meetings to review store goals and progress.
- Provide ongoing feedback to support employee evaluations and performance reviews.
- Must be willing to support other store roles as needed.
Supervisory Responsibilities:
- Directly supervises team members across all departments of the dispensary.
- Provides input on performance evaluations, corrective action, and scheduling.
Qualifications:
- Must be at least 21 years of age.
- Must be able to obtain and maintain a Facility Agent Card in accordance with Arizona state regulations.
- 1+ year of experience in a retail management or people leadership role required.
- 2+ years of customer service experience preferred.
- Cannabis retail experience is strongly preferred
- Strong interpersonal skills and ability to effectively manage high-volume customer interactions.
- Strong decision-making, conflict resolution, and time-management skills.
- Detail-oriented with a focus on process and operational efficiency.
- Ability to handle multiple responsibilities, meet deadlines, and adapt in a dynamic retail environment.
- Ability to work evenings, weekends, holidays, and a flexible 7-day retail schedule if needed.
Education and Certifications:
- High school diploma or equivalent required.
- No specific certifications required; management training or coursework preferred.
Physical Requirements:
- Must be able to lift at least 10 pounds.
- Must be able to sit, stand, walk, bend, kneel, or squat for extended periods.
- Must be able to work at a computer and in a retail environment for long durations.
Work Environment:
- Work is performed in a licensed retail cannabis dispensary.
- Moderate noise, customer interaction, and exposure to odors.
- PPE may be required depending on operational duties.
Travel Requirements:
Minimal local travel may be required to support store functions or attend training.
Equal Opportunity Employer Statement:
Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.