Retail Store Manager

Phoenix, AZ
Full Time
Mid Level

Store Manager

Reports to: Area Manager

FLSA Status: Exempt

Department: Retail Operations

Location: Phoenix, Arizona

Pay Range: $60,000 - $63,000

Position Summary: 

The Store Manager is responsible for leading the daily operations of a high-volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer-focused experience.

The ideal candidate is a hands-on, results-driven leader with proven experience in retail management and a passion for operational excellence in the cannabis industry.

Responsibilities:

Leadership & People Management

  • Lead, train, and coach a team of 25 employees, including assistant managers and front-line staff
  • Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values
  • Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development

Retail Operations

  • Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
  • Ensure exceptional customer service and resolve escalated guest issues professionally
  • Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience

Compliance & Security

  • Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
  • Manage Facility Agent Cards, ID verification, and documentation procedures
  • Enforce safety and security protocols including alarm systems, cash handling, and loss prevention

Inventory & Financial Oversight

  • Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
  • Oversee daily financials, including cash reconciliation, banking deposits, and reporting
  • Support sales forecasting and budgeting while managing labor and operational expenses

Collaboration & Business Growth

  • Collaborate with marketing to execute promotions and in-store campaigns
  • Partner with leadership and support teams on cross-functional initiatives and regional planning
  • Engage in local community outreach and brand-building opportunities
 

Supervisory Responsibilities:

  • Directly supervises all store staff, including assistant managers, leads, and front-line team members
  • Responsible for hiring, training, scheduling, coaching, and performance management
  • Ensures adherence to company policies, compliance standards, and operational procedures
  • Fosters a team-oriented environment that supports employee growth and accountability

Qualifications:

  • 3+ years of retail management experience, preferably in a high-volume, regulated environment
  • 1+ year of cannabis industry experience strongly preferred
  • Demonstrated success in team leadership, operational execution, and customer service excellence
  • Strong working knowledge of compliance, inventory management, and cash handling procedures
  • Excellent communication, organizational, and decision-making skills
  • Proficiency with POS systems and retail management software
  • Must be at least 21 years of age
  • Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
  • Must be able to pass a background check and fingerprint clearance

Education and Certifications:

  • High school diploma or equivalent required
  • Bachelor’s degree in Business, Retail Management, or related field preferred

Physical Requirements:

  • Ability to stand and walk for extended periods
  • Ability to lift 25–50 pounds and perform physical inventory tasks
  • Must be able to bend, reach, stoop, and move in a retail environment
    May be required to work indoors and outdoors in varied conditions
  • Must be able to work a flexible schedule including nights, weekends, and holidays

Work Environment:

  • High-volume retail dispensary environment
  • Fast-paced, customer-facing setting with compliance and security protocols
  • Occasional exposure to cannabis odor and product handling

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